Consult Terms

Consumer Protection Act 2019 + E-Commerce Rules 2020 compliant · Last updated: 2026-05-26

Plain English summary

You pay us. We deliver the SKU described on the consult page within the published SLA. If we miss the SLA or deliver something inaccurate to the public source record, you get a refund. We do not warrant the underlying accuracy of records issued by RERA / sub-registrar / BBMP — their accuracy is the issuing authority's responsibility. Disputes go through our grievance officer first; if unresolved, to the consumer forum or civil court of appropriate jurisdiction.

1. The service

Each Brickplot consult SKU delivers the artefacts listed on its own page on /consult. SKUs include but are not limited to: free Snapshot PDF, Verdict Pack (₹999), Verified Documents (₹4,999), Concierge (₹9,999), and Site Visit Companion (₹5,000). Inclusions, delivery format, and SLA are explicit on each SKU page. By purchasing a SKU you agree these terms apply to that purchase.

2. Delivery SLA

Tier 2 — Snapshot (free): Instant on email confirmation.
Tier 3 — Verdict Pack (₹999): Within 1 hour of payment confirmation.
Tier 4 — Verified Documents (₹4,999): Within 48 hours of payment.
Tier 5 — Concierge (₹9,999): Within 72 hours of payment, plus a 45-minute scheduled call within 7 days.
Site Visit Companion (₹5,000): Printed kit dispatched within 5 working days; post-visit Zoom debrief scheduled at the buyer's availability.

If we miss the published SLA for reasons within our control, the buyer is entitled to a full refund on request, or to a credit applied to a future Brickplot SKU.

3. Quality assurance

Every verified document we deliver under Tier 4 and Tier 5 is cross-checked against the issuing authority's online record (K-RERA, Kaveri 2.0, BBMP eAasthi, eCourts, NCLT) before delivery. If a Brickplot-delivered document does not match the public-record source, we re-issue at no charge and add the discrepancy to our public correction log.

4. Refund policy

Tier 2 (free): No payment, no refund required.
Tier 3 (₹999): Refund on written request within 7 days if the Verdict Pack materially deviates from the published template (e.g. missing axis breakdown, missing risk list).
Tier 4 (₹4,999): Refund on written request within 24 hours of delivery if delivered documents do not match the public registry record. After 24 hours, documents are considered consumed and non-refundable except in cases of proven Brickplot error.
Tier 5 (₹9,999):Walk-Away protection — if the analyst's honest recommendation in the Second Opinion call is "do not buy this project", the buyer receives a 50% refund automatically plus a ₹2,500 credit toward a Tier 5 purchase on a different project. Otherwise, non-refundable post-delivery except for proven Brickplot error.
Site Visit Companion (₹5,000): Refund on written request before the printed kit is dispatched. After dispatch, non-refundable except for proven Brickplot error.

5. What we do not warrant

Brickplot delivers verified copies and analyst interpretations of records issued by government authorities. We do not warrant:

The accuracy of the underlying record itself (that is the issuing authority's responsibility)
That the project will be delivered on the possession date stated in RERA Form A
That the builder will meet any promise made outside the documents we deliver
That any specific buying, selling, financing, tax, or legal outcome will be obtained

Our analyst interpretations are opinion grounded in disclosed facts. They are not legal, financial, or investment advice. Buyers should independently verify all material facts and consult appropriate professionals (advocate, chartered accountant, banker) before any irreversible commitment.

6. Dispute resolution

Step 1 — Email grievance@brickplot.com or use the form on /grievance. We acknowledge within 24 hours and resolve within 15 days. Most issues end here.

Step 2 — If unresolved, the buyer may escalate to the appropriate District Consumer Disputes Redressal Commission under the Consumer Protection Act 2019, or to civil court of competent jurisdiction. The exclusive jurisdiction for any non-consumer-court dispute is the courts of Bengaluru, Karnataka.

7. Privacy & data handling

Personal data submitted during purchase or delivery is handled per our privacy policy and the Digital Personal Data Protection Act 2023. We do not share buyer details with any builder or third party except as required by law or explicitly authorised by the buyer.

8. Entity & statutory disclosures

Brickplot is operated by Brickplot Editorial, registered in India. Legal entity name, PAN, GSTIN, and India address are listed at /about-us. E-Commerce Rules 2020 Rule 5 disclosures: contact details published; complaint mechanism via /grievance; no sponsored listings or paid placement on any Brickplot page (see /coi).

9. Changes

We may update these terms. Substantive changes will be announced on this page with a new "last updated" date and, where relevant, emailed to buyers with an active consult order.

─────────────── EDITORIAL DISCLOSURE ───────────────

This consult terms is published under our editorial policy and reflects Brickplot's opinion based on publicly available information as of 2026-05-26. Factual claims are sourced from public records (RERA, sub-registrar EC, BBMP, NCLT, eCourts) cited inline; opinions are expressly labelled and based on the methodology published at /why-we-score.

Brickplot does not accept payment from builders or developers. Our revenue comes only from readers via published /consult SKUs. Conflict of interest disclosures: /coi.

This consult delivers verified copies of named documents as fetched from public registries on 2026-05-26. We do not warrant the underlying accuracy of issued records — accuracy is the issuing authority's responsibility. Delivery SLAs, refund eligibility, and dispute resolution are governed by our consult terms and the Consumer Protection Act 2019 + E-Commerce Rules 2020. Grievance Officer: /grievance.

Spotted an error? Email corrections@brickplot.com — we publish a public correction log and act on verified errors within 48 hours. Grievance, takedown, or privacy requests: grievance@brickplot.com or see /grievance for our IT Rules 2021 Rule 3 compliance officer (24h acknowledgment, 15-day resolution).

© Brickplot. All builder names, project names, and logos referenced appear under nominative fair use (Trade Marks Act 1999 §§30(1)–(2)) for the sole purpose of criticism and review (Copyright Act 1957 §52(1)(a)(ii)). Editorial freedom protected under Article 19(1)(a) of the Constitution of India. Operated by Brickplot Editorial, India.