Grievance Officer & Takedown

IT Rules 2021 Rule 3 compliance · Last updated: 2026-05-26

Grievance Officer (India-resident)

Name: Brickplot Grievance Desk

Address: Brickplot Editorial, Bengaluru, Karnataka, India

Acknowledgment within 24 hours · Resolution within 15 days · Content depicting you personally: removal within 72 hours of verified complaint

How to file a grievance

We accept grievances about any content published on brickplot.com — factual errors, defamation concerns, privacy issues, IP infringement, or any other lawful complaint. Send:

Your name + contact details (so we can respond)
The specific URL on brickplot.com you are complaining about
The exact sentence/section at issue (quote it)
Why you believe it is unlawful, inaccurate, or harmful (with evidence where possible)
What remedy you seek (correction, removal, right of reply)

Send to grievance@brickplot.com or via the form below.

Court order / government notification takedown

Per Section 79 of the IT Act 2000 (as read down by Shreya Singhal v. Union of India, (2015) 5 SCC 1) and IT Rules 2021 Rule 3(1)(d) (amended November 2025), Brickplot acts on a takedown within 36 hours of receiving:

A signed court order with case docket and section of law cited, OR
A reasoned written notification from a government officer of joint-secretary rank or above (or DIG-equivalent), citing the specific legal basis and URL.

Private cease-and-desist letters do not trigger a statutory takedown duty (per Shreya Singhal), but are reviewed through the grievance process above and may result in voluntary action.

Appeal

If you are dissatisfied with the grievance officer's resolution, you may appeal within 30 days to editorial@brickplot.com for senior editorial review, or escalate to the appropriate forum under the IT Act 2000 / Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

Records we keep

Every grievance is logged with timestamp, sender details, action taken, and disposition reason. Records retained for a minimum of 90 days per Rule 3(1)(g). Court-order takedowns are also recorded on our public correction/takedown log (URL-only, without identifying complainant details).

Editorial policy — how we source, review, and correct
Corrections log — public record of every change
Conflict-of-interest declaration — ₹0 from builders
Privacy policy — DPDP Act 2023 compliance
Terms of use — user agreement

─────────────── EDITORIAL DISCLOSURE ───────────────

This grievance policy page is published under our editorial policy and reflects Brickplot's opinion based on publicly available information as of 2026-05-26. Factual claims are sourced from public records (RERA, sub-registrar EC, BBMP, NCLT, eCourts) cited inline; opinions are expressly labelled and based on the methodology published at /why-we-score.

Brickplot does not accept payment from builders or developers. Our revenue comes only from readers via published /consult SKUs. Conflict of interest disclosures: /coi.

This is not legal, financial, or investment advice. Buyers should independently verify all RERA, EC, occupancy, and municipal documents with the issuing authorities before purchase. Document accuracy is the issuing authority's responsibility, not Brickplot's.

Spotted an error? Email corrections@brickplot.com — we publish a public correction log and act on verified errors within 48 hours. Grievance, takedown, or privacy requests: grievance@brickplot.com or see /grievance for our IT Rules 2021 Rule 3 compliance officer (24h acknowledgment, 15-day resolution).

© Brickplot. All builder names, project names, and logos referenced appear under nominative fair use (Trade Marks Act 1999 §§30(1)–(2)) for the sole purpose of criticism and review (Copyright Act 1957 §52(1)(a)(ii)). Editorial freedom protected under Article 19(1)(a) of the Constitution of India. Operated by Brickplot Editorial, India.