RERA Complaint
A formal complaint filed by a buyer against a builder on the state RERA portal for violations such as delayed possession, specification changes, non-disclosure, or fund diversion.
What is a RERA Complaint?
A RERA complaint is a formal grievance filed by a homebuyer against a developer through the state RERA authority online portal. Under Section 31 of the RERA Act, any aggrieved person may file a complaint for violations including: delayed possession, changes to specifications without consent, failure to disclose material information, non-maintenance of escrow account, and misrepresentation in marketing materials.
Grounds for Filing
- Delayed possession: Builder fails to hand over the unit by the RERA-registered completion date without buyer consent for extension
- Specification changes: Builder substitutes materials, fixtures, or layout without written buyer consent — a RERA violation under Section 14
- Non-disclosure: Builder concealed material facts at time of booking such as pending litigations, land disputes, or encumbrances
- Refund denial: Buyer wishes to exit for valid reasons and builder refuses
- Common area deficiencies: Amenities promised at booking not delivered at possession
How to File a RERA Complaint
- Gather documents: RERA registration number, allotment letter, sale agreement, payment receipts, all written communications with the builder
- Register on the state RERA portal as a complainant
- File complaint under the relevant section (Section 18 for refund, Section 31 for general violations)
- Pay the filing fee — typically Rs 1,000 to Rs 5,000 depending on the state
- Serve notice to the builder through the portal
- Attend hearings — typically 2 to 4 hearings over 3 to 6 months
Resolution Timeline
RERA mandates resolution within 60 days of filing. In practice: Karnataka RERA averages 3–4 months, Maharashtra RERA 4–6 months, UP-RERA 6–12 months due to caseload. Refund orders are common where the builder has clearly missed the registered completion date. Execution of orders may require approaching the RERA Appellate Tribunal.
How Brickplot Uses Complaint Data
Brickplot tracks the number of RERA complaints per 100 units sold for every project in our database. This metric — complaint density — feeds the Verified Buyer Sentiment axis. A project with more than 5 complaints per 100 units receives a hard cap on its Brickplot Score. We also track complaint resolution rates — a builder who consistently ignores RERA orders is flagged across all their projects.
Related Terms
- RERA Registration — the framework under which complaints are filed
- RERA Quarterly Update — complaint count appears in QPR disclosures
- RERA Number — the project identifier for complaint searches
Related terms
Brickplot verifies rera complaint disclosures on every reviewed project as part of the independent 11-axis score. No builder commissions. No editorial override.