Report an Issue
Factual errors, defamation concerns, and take-down requests — what to send, where to send it, and how fast we'll respond.
Our Service-Level Commitment
Every report receives an automated acknowledgement immediately and a human acknowledgement within 72 hours. We commit to a substantive resolution — either a correction, a take-down, or a written rationale for declining — within 7 working days of the human acknowledgement.
Complex requests requiring source-document verification (RERA portals, sub-registrar EC, NCLT filings) may need additional time. When that happens, we’ll write to you with a revised timeline before the 7-day window expires — we do not let requests go silent.
Take-down & Correction Policy
We acknowledge all take-down requests within 72 hours of receipt — including an automated confirmation immediately and a human acknowledgement within 72 hours.
Corrections are published within 7 working days of verification. If source-document checks (RERA portals, EC, court filings) require more time, we will write with a revised timeline before the 7-day window expires.
This policy applies to factual errors in project scores, RERA data, builder information, and legal risk grades. It does not cover disagreements with our 11-axis formula or editorial opinions backed by cited public records.
Email legal@brickplot.com with:
- The URL of the page you are disputing
- The specific claim or data point you dispute
- Supporting documentation (state RERA portal screenshot, sub-registrar EC, court order, or equivalent public record)
Factual correction
A specific data point on a project page is wrong — RERA number, possession date, price, OC status. Send the project URL, the exact text you dispute, and a public-record source (state RERA portal, sub-registrar EC, RBI/NHB notification, court order) that contradicts it. We respond in 7 working days.
corrections@brickplot.comDefamation or factual-inaccuracy take-down
A page contains a statement you believe is defamatory or factually false and you are the affected party (or their legal representative). Send the URL, the specific sentence/section, a written statement of why it is false, and proof of identity / authority. We respond in 72 hours; resolution in 7 working days. Note: Brickplot opinions backed by cited public records are protected fair-comment under Indian law.
legal@brickplot.comPrivacy / DPDP Act request
You are an individual whose name appears in a buyer interview, builder profile, or litigation record and you want it removed or hashed. Send the URL, the specific text, and proof of identity. Under DPDP Act 2023 we respond within 72 hours and resolve within 7 working days. Hashed names remain in our database for audit but become unsearchable on the public site.
privacy@brickplot.comWhat happens after you send a report
- Within 1 hour: Automated email confirming receipt with a tracking ID.
- Within 72 hours:A human acknowledgement — we’ve read your report, classified it (correction / take-down / privacy), and started the verification.
- Within 7 working days:Resolution — the page is corrected, taken down, or you receive a written rationale for our position with citations.
- If we miss the SLA: Escalate to editor@brickplot.com with the tracking ID. We publish quarterly SLA-compliance numbers in our editorial-policy page.
What we will not do
- Take down a page because a builder, broker, or PR firm sent a legal-sounding letter without citing a specific factually false statement.
- Change a Brickplot Score because the project owner disagrees with our 11-axis formula. Score disputes that cite the formula go in the queue but rarely result in changes — the formula is mechanical and public at /score.
- Reveal the identities of buyers or anonymous tipsters who contributed verified information.
- Accept payment, advertising, or any other commercial consideration to alter, soften, or remove published research.
Related: Editorial policy · Research methodology · Privacy policy · Terms of use